Refund and Returns Policy
At American Compliance and Business Management Association (ACBM), we strive to ensure our customers’ satisfaction with our services and digital products. However, due to the nature of our offerings, specific conditions apply to refunds and returns. Please review our policy carefully.
1. Scope of Policy
This policy applies to all digital courses, certifications, and membership plans purchased via Americancbm.org.
2. Refund Eligibility
Refunds will only be provided under the following conditions:
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Technical Issues: If you experience technical issues that prevent access to the purchased course or certification, and ACBM is unable to resolve the issue within 7 business days.
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Duplicate Payment: In cases of accidental duplicate payments for the same product.
3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
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Change of Mind: Refunds will not be processed for customers who decide not to proceed with the course or certification after purchase.
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Completed Courses: If the user has completed 30% or more of the course material or has attempted the certification exam.
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Membership Plans: Membership fees are non-refundable once access to member-exclusive content or benefits has been granted.
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Non-Compliance: If a user violates ACBM’s terms of use, including misuse or unauthorized sharing of content.
4. Refund Process
To request a refund:
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Contact our Support Team at enquiry@americancbm.org within the eligible refund period.
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Provide the following information:
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Order ID
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Product Name
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Reason for Refund Request
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Proof of technical issues (if applicable)
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Our team will review your request and respond within 7 business days. Approved refunds will be processed to the original payment method within 14 business days.
5. Exchange Policy
We do not allow exchanges for courses or certifications once they have been accessed or commenced. If you believe an incorrect product was assigned, contact our support team immediately for assistance.
6. Support Assistance
For any questions or issues regarding refunds or returns, please reach out to us at:
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Email:enquiry@americancbm.org
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Contact Form: Contact Us
We are committed to resolving your concerns in a fair and timely manner.
7. Amendments to Policy
ACBM reserves the right to amend this policy at any time.
By purchasing from Americancbm.org, you agree to the terms of this Refund and Returns Policy.